Terms of sale

1. SCOPE
These Terms of Sale apply to all orders placed on VELVET HOUR GALLERY.

2. PRODUCTS
Our products are art prints made to order. Colors may vary slightly from your screen due to display settings.

3. PRICES
Prices are displayed in your local currency, all taxes included. Shipping is free on every order.

4. ORDER PROCESS
Placing an order constitutes an offer to purchase. We reserve the right to decline any order. Your order is confirmed once payment is processed.

5. PAYMENT
Payment is made online at checkout via the methods offered (card, Apple Pay, and others). No customer account is required to order.

6. DELIVERY
See our Shipping Policy for processing and delivery times.

7. RIGHT OF WITHDRAWAL (European Union)
See our Refund Policy

8. DAMAGED OR DEFECTIVE ITEMS
See our Refund Policy for how we handle damaged items or printing errors — available regardless of your location.

9. CONSUMER MEDIATION
In accordance with Article L.612-1 of the French Consumer Code, unresolved disputes may be referred free of charge to:
Société Médiation Professionnelle — Alteritae, 5 rue Salvaing, 12000 Rodez, France
mediateur-consommation-smp.fr — saisine@mediateur-consommation-smp.fr
EU consumers may also use: https://consumer-redress.ec.europa.eu/

10. GOVERNING LAW
These Terms of Sale are governed by French law, without prejudice to mandatory consumer protections applicable in your country of residence under EU law.