Refund policy

ETURN & REFUND POLICY
Each piece is printed to order for you.

DAMAGED OR DEFECTIVE ITEMS (all countries) If your order arrives damaged, or if there's a printing error, email contact@velvetnotegallery.com within 30 days of delivery with a photo of the issue. We'll send a free reprint or issue a full refund, whichever you prefer.

CHANGING YOUR MIND - European Union and United Kingdom: you may cancel within 14 days of delivery of the last item in your order. 

Brazil: you may cancel within 7 days of delivery, as provided by Brazilian consumer law. To cancel, email contact@velvetnotegallery.com. You don't need to send the item back, but we may ask for a photo of it. We'll refund the items and the standard shipping you paid, to your original payment method, promptly and within 14 days at most.

- All other countries: because each piece is printed to order, we can't accept returns for a change of mind. The damaged or defective policy above still applies. Digital products (such as downloadable wallpapers) can't be cancelled once the download has started, provided you agreed to this at checkout.

QUESTIONS Reach out anytime at contact@velvetnotegallery.com.